Singapore Hawker Center: Guide for Tourists Part 1, The Local Way

this post is meant for tourists or foreigners new to the local hawker scene. you will be able to understand how and why singaporeans do certain things in a certain way.

hawker center, or sometimes known as food center, is an open-air complex that houses several food & beverages stall. they are considered a budget option and a daily meal to many singaporeans. this is the government's response to illegal and unhygienic makeshift roadside stalls that popped up in the 1950s. you can find hawker centers near housing estates or bus interchange, and they usually comes with a connected wet market.

singapore prides itself as a food paradise because of the wide variety of cuisine here. a hawker center is your best bet to get cheap and good local food and i'm going to share how you can enjoy the delicious food like the locals:

1. using 'packet of tissue papers' to reserve your table
given that it will get very crowded during meal times, its sometimes very hard to grab a seat, especially if you are intending to dine with your family or group of friends. unless you are dining alone, the first thing you need to do it find an empty table or seats. you can then reserve the table/seats by placing a packet of tissue paper on it. you can also use other inexpensive items to book your table/seats e.g. umbrella, a file, water bottle etc. once done, this will indicate to others that the table/seats is taken. you can then proceed to buy your food without worrying about returning with a tray of food and finding no seats.

2. non-halal and halal stalls
in most hawker centers there are stalls selling non-halal and halal food, with the non-halal stalls being the majority. the halal stalls will mostly be housed under the same roof, but together at one area in the hawker center. this is to make it easier for the cleaning staff to collect utensils which are meant for the halal stalls. while we sometimes like to share food bought from the different stalls, it will be respectful to not use the utensils from the halal stalls to eat the non-halal food.

3. hygiene grading of stalls
this grading of licensed food stalls are given by the national environment agency. all food stalls are advised to display this grading certificate in a prominent location at their stall. they are graded based on overall hygiene and cleanliness of their stall and during food preparation, and can be given anything from an A (best) to a D (worst). more information on the food hygiene standards in singapore can be found here.

4. self-service stalls
in the past there were many stalls whose owners will serve the food to you. you just have to tell the owner your table number or roughly where you are sitting, and they will bring the food to you. such stalls are increasingly rare and many stalls are now self-service, which means you queue and collect your food from the stall. when in doubt, you can look for a sign that says 'self service' in the store front, or just follow the person in front of you.

5. long queue = good food?
singaporeans are willing to queue for good food, hence many believe that long queue = good food. these are the popular stalls, and in each hawker centers there are bound to be several STAR stalls which serve some of the best local cuisine. its hard to go wrong if you follow this rule.

6. ordering lingo
most of the hawker stalls are run by the older generation hence they might not be well-verse in english hence singaporeans tend to order in part-mandarin and part-dialect. however, you do not have to worry because 90% of the time, you can get away with ordering in english. the only problem some foreigners face is the seemingly complex options when ordering. take for example a plate of chicken rice, you can choose the type of chicken, the parts of the chicken and whether you want gravy on top of your rice. another good example is mince meat noodles, where you can choose the size, dry or soup version, spicy or non-spicy version, type of noodles and anything you wish to exclude from your noodles. do not freak out when you hear the local in front of you shooting off his/her order like a machine gun. he/she is probably just saying "$5, dry, spicy, vermicelli, without lard".

7. tissue paper peddlers
occasionally you might find such tissue paper peddlers trying to sell you packets of tissue paper. these packets of tissue paper are definitely more expensive than if you were to buy in bulk in a supermarket, but some will buy out of convenience (since napkins are not provided in hawker centers) or pity (because they are usually the elderly selling it). you are not obligated to buy from them so you can just politely turn down their offer and carry on eating your food. other than these tissue paper peddlers, there will also be drink stall owners asking if you would like a drink. you can just tell them your order and they will bring the drink to you and you pay them.

8. tray return stations
in recent years there are tray return stations in hawker center where you bring your empty plate to the stations and leave it there. again, be reminded to correctly split your plate and utensils into halal and non-halal tray return stations! if there isn't any tray return stations, it is perfectly fine to leave your empty plates on the table as there will be cleaners going from table to table to collect the empty plates. however, it will be courteous to the next customer and the cleaner to not make a mess of the table when eating.

9. takeaway charges
like most food establishments, stalls will likely charge an additional fee for takeaway or food to-go. the charge is usually in the range of $0.20 to $0.50 per portion, and serve to cover the cost of plastic containers or plastic bags for the takeaway.

10. toilets
toilets in hawker centers are mostly chargeable. they cost about 10 to 20 cents per person, per entry. some of the newly renovated hawker centers can have clean toilets with a supply of toilet papers, but the older ones might, not so it will be good to buy some tissue paper before entering.

Review: Hanjuku Japanese Soft-boiled Egg from 7-11

while sourcing for ideas for my upcoming taiwan trip, i came across the taiwan 7-11 selling hanjuku egg (marinated soft-boiled eggs commonly found in ramen). i love those eggs and although it was said to be easy to make, but i am just too lazy to make it myself, so you can guess how thrilled i was when i found taiwan 7-11 selling these ready-made version! at that time, i made it a point to buy one when im in taiwan.

a few days later, to my surprise, i discovered a similar one in the local 7-11! i just had to buy the last packet to try!

costs about $2 for 2 eggs, which is reasonable for a pre-marinated instant food. it tasted much better than it looks. has that lovely runny yolk and meant to be eaten chilled. if you order a hanjuku eggs at a ramen restaurant, it will set you back by about $2 for an egg, so this is pretty good deal and a nutritious addition to your instant noodles.

verdict: highly likely to purchase again

11st Haul #1

a month ago i wrote about my first experience with 11st, but i havent had the time to update on the final outcome of that first experience.

after receiving that email notifying me of trying to push for a quick delivery from the seller, i received a call from 11st. the customer service guy informed me that one of the delayed item was out-of-stock and asked if i wanted to cancel or wait. as i was going on a overseas trip soon, i decided to cancel the item. the guy sounded apologetic over the phone and told me the money will be refunded to me. his english was clear so thats a plus point. i would have been satisfied if they just email me to confirm, but the fact that they did this long-distance call showed that they were more responsible. the problem this time round was quite minor, but imagine if im having major issues, i would think them initiating a phone call would be easier.

ok, so things really did speed up after that phone call. within less than an hour, i received another auto-message email informing me that item has been cancelled and the money refunded. i paid for my order by paypal, so the money was refunded straight into my paypal. this, to me is very important. i know of e-commerce websites, especially korean sites, refunding back to your account which you can either withdraw it to your bank account or use it for future purchases. i dislike the idea of the refunded money being left in the site's account because it sorts of force me to have to buy something if not my money's going to be just left there. the other option of withdrawing to a bank account is very troublesome and most of the korean websites will only support korean banks or credit cards.

my order then proceeded to ship out by ems. ems is usually very fast. from past experiences, shipping by ems will take no longer than 5 working days (on average it was 3) to reach my doorstep. if the parcel reaches singapore at 2-3am on a working day, i can receive it on the same day (by noon). if it reaches singapore in the afternoon, im able to get it the next morning. really fast!

items i bought

rating: 4.7/5
mint green flare skirt. i bought this as a working attire and it didnt disappoint! my most basic expectation of such skirt is that it shouldnt crease or crumple easily. this skirt doesnt. in fact, the material used was above average, though there was minor fray ends. the skirt ended up slightly above my knee (im quite tall), so its still length-appropriate as a working attire. i have since wore it once to work, and my friend complimented it! the mint green is a lovely pastel shade!

rating: 4.7/5

grey glitter slip-on. i really have nothing negative to say about this shoe! its comfy and fits snugly on my feet. i wore it twice so far, never gave me any blisters. its well crafted, shimmery without being too bling. no flaws that are obvious to the naked eye. the only reason why i didnt give it a 5/5 was i think i saw similar slip-ons going at a cheaper price but of cos i can't be sure of the quality of those.

Review: I-Mei Pearl Milk Tea Ice-Cream

pearl milk tea or bubble tea is one of my favourite drink. i always ordered the 'original', which is the milk tea with pearls. 

first heard about this ice cream from a taiwanese friend sometime back and woah~ finally found it in my local mart today. here's the packaging of the ice cream. it is the 'original' flavour, woohoo!

looks good right? like the real thing, even with pearl bits! as you can see, it is divided into a tea (beige portion) and a milk (white portion). embedded within the tea portion are irregular-shaped bits of 'pearl.

the tea and the milk parts should be eaten together to have a true taste of milk tea! the tea part seems to be made of oolong tea so it has a slightly bitter note while the milk part was very fragrant and creamy. i like the milk part and would totally buy if i-mei sells just a milk ice cream bar. the tea part was alright but when eaten together with the milk part, it tastes pretty similar to the commercial milk tea!

im one who likes to drink bubble tea because of the pearl. i like it when my pearl is chewy and with a slight fragrance. from previous experience, pearls that are kept too long in the milk tea will start to harden, so its amazing that the pearl in this ice cream was not hard at all! in fact it was soft and tend towards a jelly-consistency rather than a bouncy pearl. it still has some bounce and q-ness (as what is frequently used to describe pearls or tapioca balls). one plus point for this ice cream is that its not too sweet. even when i drink bubble tea, i will opt for lower sugar levels so this was just nice. an ice cream should be refreshing and not heavy.

rating: 7.5/10 - dont mind eating it again

The 11st Shopping Experience Thus Far

made my first order with 11st on 19 apr (sat). a total of 8 items that are available for worldwide shipping.

it is now 23 apr (wed) and the order status on 6 of the items is still stuck at 'paid'. a description of the status from 11st website is shown below.

the 'paid' status was there ever since i paid i.e. on 19 apr. bear in mind that since this is for international shipping, the 'completed (shipping)' shown above only equates to 'delivered to 11st logistic center'. 11st will then shipped out the entire package of 8 items to me. with the exception of 2 items, the other items seemed to have not been acknowledged by the seller.

i received an email from 11st informing that they have sent an email to the sellers 'pushing for quick delivery'. i guess this is their standard when an order hasnt been acknowledged for more than 3 days. this calmed me down a bit knowing that there is someone to rush the order for me instead of my having to draft a message to tell them to do it. since most of the sellers are presumed not to be well-acquainted with english, we might not be able to communicate well.

11st also mentioned about the option of cancelling the order if the seller takes too long. personally i dont like the idea of cancelling what ive already set on ordering. i usually spend quite some time weighing my options of the different items so having to cancel it annoys me. and then theres also the problem of where the refunds will go. will it be credited to my 11st account? which means its hard to withdraw and i will have to make another 11st purchase? or will they refund it back to my paypal which im not sure if they will refund the transaction fee too.

since this is my first experience with 11st, i just hope things speed up from here on and leaves me with a favorable impression.

11st Get K-beauty for Free!

11st was having a k-beauty contest/promotion and i managed to win a banilo co cc cream!

this was the parcel i received. i was surprised that a 30ml cc cream came in a large parcel.
turned out that besides the cc cream, there was also a pretty cosmetic pouch.
thank you 11st!

click here for k-beauty contest!

Korean Online Shopping Malls

no doubt, i love korean fashion. they have really unique yet asian-focused items which suit me. there's also a wide variety of items and the attractiveness of korean fashion can be partly attributable to the 'natural' feel their models pull off. with korean pop (kpop) being so popular and internationally recognised these days, it is hard not to get attracted to their style.

being one of the most wired country in the world, korea has many online shopping malls and domestic delivery is usually quick and comprehensive. you can deliver anything from food, snacks, groceries to fashion items all at a click of the mouse.

problem
despite the huge number of online shopping malls (blogshop equivalent), it is hard for people living outside of korea to purchase. here's some of the reasons why:
- some websites require verification of korean identity in order to register
- webmasters can't speak/communicate in english and website are in korean
- items for sale are usually made in small quantities, not enough for international demand
- selling to international customers require certain approval from authorities
- parcel forwarding service for korea products is rare

my experience
i have looked into many of the korean online shopping malls. there's so many beautiful items which i would love to have, but only a handful of such malls cater to the international community.

most of the malls require you to verify your korean identity which makes it impossible for non-koreans to register. although the main page of the mall is usually full of english links/words, but once you clicked in on the item, you will realised the details are all in korean. i have sufficient knowledge of korean to navigate through the website and to purchase, but as i have said earlier, most of these sites are not opened to international customers.

if you really really want to get the item, i supposed emailing the webmaster might work, provided they can speak decent english. the downside is that because they have no structured delivery system for such adhoc international orders, the delivery is usually expensive and payment mode might be limited (e.g. wire transfer which is extremely troublesome). additionally, you will miss out on any loyalty programme that website had to offer as compared to korean buyers.

i did bought a shoe directly from one of the korean sites before. i had to do wire transfer and the entire cost (including the shipping cost) was not worth it. i specifically told the webmaster to give me a brochure (which has my fave idol on it), he agreed, but ended up didn't packed it in the package.

this kind of situation frustrates me. that item looked really good, but yet i cant buy it. sad.

this prompted me to source for more effective way to get similar items... but i shall talk about it another day!