11st Haul #2

following the previous 11st haul experience, i decided to on another spree on 11st! it was a much smoother experience this time round! placed the order for 5 items on 6 aug, received it on 14 aug.

i noticed that 11st consolidate and package the items very neatly and carefully, with bubble pouches to protect fragile items. i was surprised that it came in a big box even though i ordered only 5 items and with the exception of the shoes, the rest are small items.

a review of some of the items i bought from 11st:

rating: 4/5

fashion vintage sunglasses. true to image. comes with a pouch and a hanky. not much complaints except that it didn't look as good on me than i expected it to be. 

rating: 3.7/5

pleated mini skirt. what i like about this mini skirt is that it has an inner safety shorts. its comfortable and more suitable for outdoors and sports, although the material is slightly on the thin side.

rating: 4.5/5

strappy heels. my best buy this haul. its a decent quality shoe, nice design and great comfort! love the buckle part, which you don't really have to buckle, but just hook it over for easier wearing. highly recommend buying from this brand. if not for my budget, i would have bought another pair from them.

11st Haul #1

a month ago i wrote about my first experience with 11st, but i havent had the time to update on the final outcome of that first experience.

after receiving that email notifying me of trying to push for a quick delivery from the seller, i received a call from 11st. the customer service guy informed me that one of the delayed item was out-of-stock and asked if i wanted to cancel or wait. as i was going on a overseas trip soon, i decided to cancel the item. the guy sounded apologetic over the phone and told me the money will be refunded to me. his english was clear so thats a plus point. i would have been satisfied if they just email me to confirm, but the fact that they did this long-distance call showed that they were more responsible. the problem this time round was quite minor, but imagine if im having major issues, i would think them initiating a phone call would be easier.

ok, so things really did speed up after that phone call. within less than an hour, i received another auto-message email informing me that item has been cancelled and the money refunded. i paid for my order by paypal, so the money was refunded straight into my paypal. this, to me is very important. i know of e-commerce websites, especially korean sites, refunding back to your account which you can either withdraw it to your bank account or use it for future purchases. i dislike the idea of the refunded money being left in the site's account because it sorts of force me to have to buy something if not my money's going to be just left there. the other option of withdrawing to a bank account is very troublesome and most of the korean websites will only support korean banks or credit cards.

my order then proceeded to ship out by ems. ems is usually very fast. from past experiences, shipping by ems will take no longer than 5 working days (on average it was 3) to reach my doorstep. if the parcel reaches singapore at 2-3am on a working day, i can receive it on the same day (by noon). if it reaches singapore in the afternoon, im able to get it the next morning. really fast!

items i bought

rating: 4.7/5
mint green flare skirt. i bought this as a working attire and it didnt disappoint! my most basic expectation of such skirt is that it shouldnt crease or crumple easily. this skirt doesnt. in fact, the material used was above average, though there was minor fray ends. the skirt ended up slightly above my knee (im quite tall), so its still length-appropriate as a working attire. i have since wore it once to work, and my friend complimented it! the mint green is a lovely pastel shade!

rating: 4.7/5

grey glitter slip-on. i really have nothing negative to say about this shoe! its comfy and fits snugly on my feet. i wore it twice so far, never gave me any blisters. its well crafted, shimmery without being too bling. no flaws that are obvious to the naked eye. the only reason why i didnt give it a 5/5 was i think i saw similar slip-ons going at a cheaper price but of cos i can't be sure of the quality of those.

The 11st Shopping Experience Thus Far

made my first order with 11st on 19 apr (sat). a total of 8 items that are available for worldwide shipping.

it is now 23 apr (wed) and the order status on 6 of the items is still stuck at 'paid'. a description of the status from 11st website is shown below.

the 'paid' status was there ever since i paid i.e. on 19 apr. bear in mind that since this is for international shipping, the 'completed (shipping)' shown above only equates to 'delivered to 11st logistic center'. 11st will then shipped out the entire package of 8 items to me. with the exception of 2 items, the other items seemed to have not been acknowledged by the seller.

i received an email from 11st informing that they have sent an email to the sellers 'pushing for quick delivery'. i guess this is their standard when an order hasnt been acknowledged for more than 3 days. this calmed me down a bit knowing that there is someone to rush the order for me instead of my having to draft a message to tell them to do it. since most of the sellers are presumed not to be well-acquainted with english, we might not be able to communicate well.

11st also mentioned about the option of cancelling the order if the seller takes too long. personally i dont like the idea of cancelling what ive already set on ordering. i usually spend quite some time weighing my options of the different items so having to cancel it annoys me. and then theres also the problem of where the refunds will go. will it be credited to my 11st account? which means its hard to withdraw and i will have to make another 11st purchase? or will they refund it back to my paypal which im not sure if they will refund the transaction fee too.

since this is my first experience with 11st, i just hope things speed up from here on and leaves me with a favorable impression.